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Customer Support Manager Jobs in Poland

Job details

Customer Support Manager Jobs in Warsaw, Mazowieckie, Poland

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Job Description

The Customer Support Manager Jobs in Warsaw position focuses on creating outstanding customer experiences while improving internal support systems. You will answer customer questions, resolve issues quickly, monitor customer feedback, and collaborate with different departments to improve digital products.

The company also invests heavily in AI-powered customer service tools, giving employees the opportunity to work with modern technologies while developing valuable professional skills. Your suggestions and customer insights will directly influence product improvements and business decisions.

This position offers an exciting work environment where innovation, teamwork, and personal growth are encouraged every day.

Key Responsibilities

The selected candidate will be responsible for:

• Responding to customer inquiries through different support channels.
• Providing accurate and timely solutions to customer problems.
• Managing AI-assisted customer support systems.
• Building and improving self-service help centers.
• Monitoring customer reviews and identifying common issues.
• Preparing reports about customer satisfaction and product feedback.
• Working closely with product and engineering teams.
• Supporting automation initiatives that improve customer service.
• Staying updated with product releases and feature changes.
• Maintaining professional communication with customers.

Qualification

Required Education

Candidates applying for Customer Support Manager Jobs in Warsaw should preferably have:

• Bachelor’s degree in Business, Information Technology, Communications, Marketing, or a related field.
• Equivalent professional qualifications may also be considered.
• Additional certifications in customer service or project management are an advantage.

Required Experience

Applicants are encouraged to have:

• Previous experience in customer support, customer success, or client service roles.
• Experience working with digital products or software companies is beneficial.
• Knowledge of customer relationship management (CRM) tools is an advantage.
• Experience using AI-powered support platforms will be considered a plus.
• Fresh professionals with exceptional problem-solving skills may also be considered.

Required Skills

Successful candidates should possess:

• Excellent communication skills.
• Strong analytical and problem-solving abilities.
• Professional English speaking and writing skills.
• Time management and organizational skills.
• Customer-focused mindset.
• Ability to work independently and within teams.
• Critical thinking and decision-making abilities.
• Attention to detail.
• Adaptability in a fast-paced environment.
• Familiarity with customer support software.
• Willingness to learn modern AI technologies.

Salary and Benefits

Bending Spoons offers an attractive compensation package designed to reward performance and long-term growth. Employees may receive:

• Competitive annual salary.
• Flexible working hours.
• Remote work opportunities.
• Comprehensive health insurance.
• Company equity at discounted rates.
• Professional learning and training support.
• Relocation assistance for eligible employees.
• Paid parental benefits.
• Annual company retreats.
• Career development opportunities.
• International work environment.
• Modern technology and AI-powered tools.

Why Join Us?

Bending Spoons is known for building successful digital products used by millions of people worldwide. Employees work in small, highly skilled teams where ideas matter and career growth happens quickly. The company values innovation, responsibility, collaboration, and continuous improvement.

For professionals looking for Customer Support Manager Jobs in Warsaw, this position provides an excellent opportunity to build valuable experience while working on globally recognized digital products. Employees are encouraged to take ownership of their work, contribute ideas, and continuously improve both customer satisfaction and internal processes.

How to Apply

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