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Engagement Manager Jobs in Europe
Job Details
| Hiring Company | ZEGNA |
| Post | Client Engagement Manager |
| Location | Milan, Italy |
| Job type | Full-Time |
| Industry | Luxury Fashion & Retail |
| Department | Client Engagement |
| Salary | €70,000 – €80,000 per year |
| Language Required | English & Italian |
| Travel Requirment | Travel Across Europe |
| Work Enviroment | International |
| Application Mode | Online |
Engagement Manager Jobs in Italy, Europe
Job Description
The Client Engagement Manager Europe Jobs opportunity is designed for professionals who are passionate about luxury customer relationships and premium brand experiences. Based in Milan, you will work closely with the Head of Client Engagement & Customer Value Management for Europe.
Your main responsibility will be to develop and execute client engagement strategies that strengthen loyalty among the company’s most valuable customers. You will help expand relationships with VIP and ultra-high-net-worth clients while supporting business growth across multiple European markets.
The role also involves working with retail teams, marketing departments, event specialists, and regional clienteling managers to deliver personalized luxury experiences that reflect the ZEGNA brand.
Key Responsibilities
As Client Engagement Manager, you will:
- Develop and implement client engagement strategies across Europe.
- Build long-term relationships with VIP and UHNW clients.
- Create exclusive luxury experiences that increase customer loyalty.
- Lead regional Clienteling Managers across European markets.
- Coordinate premium client events and personalized engagement programs.
- Collaborate with Retail, Marketing, Events, and Customer Value Management teams.
- Ensure brand consistency across all European markets.
- Track client engagement performance and business results.
- Analyze customer data and improve engagement strategies.
- Maintain operational excellence for all regional engagement initiatives.
- Identify opportunities to increase long-term client value.
- Support business growth through customer relationship development.
Qualification
Required Education
- Bachelor’s degree in Business Administration, Marketing, Luxury Brand Management, Hospitality Management, Communications, Event Management, or a related field.
- A Master’s degree or professional certification in Luxury Management or Customer Experience is considered an advantage.
Required Experience
- Minimum 7 years of experience in Client Engagement, Client Experience, Clienteling, Experiential Marketing, Luxury Retail, Hospitality, Jewelry, or Premium Brand Management.
- Proven experience managing VIP and Ultra-High-Net-Worth (UHNW) client relationships.
- Experience leading cross-functional teams and coordinating regional engagement initiatives.
- Strong background in organizing exclusive luxury events and personalized customer experiences.
- Experience working within international or multi-market environments is preferred.
Required Skills
- Client Engagement & Relationship Management
- Luxury Clienteling
- VIP & UHNW Client Management
- Customer Experience Strategy
- Luxury Event Planning & Execution
- Leadership & Team Management
- Strategic Planning
- Cross-Functional Collaboration
- Stakeholder Management
- Project Management
- CRM & Client Data Analysis
- Performance Reporting & ROI Analysis
- Communication & Presentation Skills
- Problem-Solving & Decision Making
- Attention to Detail
- Organizational & Time Management
- Business Acumen
- Analytical Thinking
- Fluent English and Italian Communication
- Ability to Travel Across Europe
Salary and Benefits
ZEGNA offers an attractive compensation package for this role.
Benefits include:
- Annual salary between €70,000 and €80,000
- Competitive performance-based compensation
- Career development opportunities
- International work environment
- Leadership responsibilities
- Professional growth within a global luxury brand
- Exposure to premium European markets
- Inclusive workplace culture
- Opportunity to work with high-value international clients
Why Join Us?
Working at ZEGNA means becoming part of a globally recognized luxury fashion company that values craftsmanship, innovation, sustainability, and employee development. The organization encourages continuous learning and provides employees with opportunities to grow professionally while contributing to meaningful customer experiences.
If you enjoy building relationships with premium clients, managing luxury experiences, and leading strategic engagement initiatives, this could be the ideal opportunity to advance your international career.
How To Apply
If you are interested in these Client Engagement Manager Europe Jobs at ZEGNA in Milan, Italy, click on the Apply Now Button
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