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IT Support Analyst Jobs in Dubai

Job Details

IT Support Analyst Jobs in UAE, Dubai

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Job Description

SARA Group is hiring an IT Support Analyst in Dubai, United Arab Emirates. This is an exciting opportunity for an IT professional who enjoys solving technical problems, helping people, and finding better ways to keep business operations running smoothly.

As an IT Support Analyst, you will support more than 300 users across 70+ locations worldwide. Your work will cover everyday technical support as well as system improvements, hardware setup, network troubleshooting, software support, and IT operations across showrooms and warehouses.

The role is ideal for someone who does not simply close support tickets but wants to understand the cause of problems and prevent them from happening again. You will work with employees, vendors, internal teams, and other stakeholders to provide reliable technology support.

Key Responsibilities

The IT Support Analyst will be an important part of SARA Group’s IT operations. You will provide practical support to employees, helping them get the most from their technology while keeping business disruption to a minimum.

Your responsibilities will include setting up laptops, desktops, mobile devices, and other equipment. You will also troubleshoot Windows operating systems, Office 365 applications, network connectivity, POS systems, conference room equipment, telephony, and remote access tools.

You will respond to support requests, manage tickets according to service-level expectations, and prioritize urgent problems. When an issue keeps appearing, you will investigate the root cause and look for a long-term solution rather than repeatedly applying a temporary fix.

The position also involves monitoring system health, responding to alerts, and helping maintain regular patching and software update schedules. During important operational activities such as stock counts, you may be responsible for ensuring PDAs, networks, and related technology are working properly.

You may also travel to SARA Group showrooms and warehouses throughout the UAE when on-site assistance is required.

Qualification

Required Education

A relevant degree, diploma, or professional qualification in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.

Candidates with strong practical IT support experience and relevant technical certifications may also be considered depending on their overall background.

Additional certifications in areas such as Microsoft technologies, networking, service management, or desktop support can strengthen your application.

Required Experience

Candidates should have 2–3 years of hands-on IT support experience, preferably in a multi-site organization.

Experience supporting retail, service businesses, warehouses, showrooms, or other distributed environments would be particularly useful. You should be comfortable working with different types of users and handling several technical requests at the same time.

Previous experience with Office 365, Windows operating systems, LAN/WLAN networks, POS systems, mobile devices, remote support tools, and IT hardware is important.

Experience working with external IT vendors and support providers will also be valuable.

Required Skills

A successful IT Support Analyst should have strong communication skills and be able to explain technical problems in simple language to people who may not have an IT background.

You should be confident with troubleshooting, ticket management, issue prioritization, and root-cause analysis. Good organization is important because you may need to manage several requests while making sure urgent problems receive immediate attention.

The role also requires flexibility because you may occasionally travel to different locations across the UAE. A strong sense of ownership is essential. When you take responsibility for an issue, you should follow it through until the problem is properly resolved.

Teamwork is another important part of the position. You will collaborate with internal departments, external vendors, and other technology professionals on daily operations and special projects.

Most importantly, SARA Group is looking for someone who enjoys learning. Technology changes quickly, so a willingness to develop new skills and stay informed about current IT solutions will help you succeed.

Why Join SARA Group?

SARA Group promotes authenticity, collaboration, learning, and meaningful contribution. The company provides access to eLearning, educational opportunities, and personalized development plans designed to support professional growth.

Employees can also benefit from wellbeing and coaching initiatives, while the company’s SARA Cares programs support broader human-centered initiatives.

For an IT Support Analyst, this position offers more than routine troubleshooting. It provides the chance to work across a growing international operation, gain exposure to different technologies, and contribute to improvements that can make employees’ daily work easier and more productive.

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