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Head, IT Support Jobs in Qatar

Job Details

Head, IT Support Jobs in Doha, Qatar

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Job Description

The Head, IT Support Jobs in Doha Qatar position is responsible for leading all IT support services across the university. The successful professional will ensure that students, faculty members, and administrative staff receive timely and effective technical assistance while maintaining excellent service standards.

The role also involves planning future technology support strategies, managing operational budgets, supervising technical teams, monitoring service performance, and implementing improvements that enhance the overall user experience.

Working closely with university leadership, the Head of IT Support will play a key role in supporting the institution’s digital transformation initiatives and ensuring that IT services align with the university’s long-term strategic goals.

Key Responsibilities

The selected candidate will be expected to:

• Lead the university’s IT Service Desk and daily support operations.
• Ensure quick resolution of technical incidents and user requests.
• Monitor service quality, response times, and customer satisfaction.
• Develop better support processes that improve operational efficiency.
• Identify recurring technical issues and implement long-term solutions.
• Create user guides, documentation, and self-service knowledge resources.
• Deliver IT awareness and training sessions for staff and students.
• Manage relationships with external technology vendors and service providers.
• Oversee contracts for hardware, software, and technical services.
• Prepare operational reports and analyze support performance metrics.
• Manage departmental budgets and allocate resources effectively.
• Maintain accurate documentation of incidents and support activities.
• Communicate planned maintenance and service interruptions professionally.
• Lead, mentor, and evaluate IT support staff through regular performance reviews.
• Support technology projects aligned with the university’s strategic objectives.
• Perform additional duties assigned by university management.

Qualification

Required Education

Applicants should possess:

• Bachelor’s Degree in Computer Science or a closely related discipline.
• Master’s Degree is highly preferred.
• Professional IT certifications are considered an advantage.
• Additional certifications in IT Service Management or Infrastructure Management will strengthen an application.

Required Experience

Candidates should have:

• Minimum 7 years of professional IT experience.
• Previous experience working within Higher Education institutions.
• Proven leadership experience managing IT support teams.
• Experience overseeing enterprise service desks.
• Background in vendor management and IT operations.
• Experience managing IT budgets and operational planning.
• Knowledge of service improvement methodologies.

Required Skills

Successful candidates should demonstrate:

• Strong IT leadership abilities.
• Excellent customer service mindset.
• Advanced problem-solving skills.
• IT Service Desk management expertise.
• Incident and problem management knowledge.
• Vendor and contract management experience.
• Budget planning and resource allocation skills.
• Team leadership and staff development.
• Excellent written and verbal English communication.
• Arabic language skills are considered an advantage.
• Ability to manage multiple priorities.
• Documentation and reporting skills.
• Analytical thinking and decision-making.
• Knowledge of enterprise IT infrastructure.
• Strong stakeholder communication abilities.

Why Join Us?

The University of Doha for Science and Technology is one of Qatar’s leading applied education institutions. With modern facilities, advanced technology, experienced faculty, and thousands of students, UDST provides an exciting environment where innovation and learning go hand in hand.

Employees benefit from working in a collaborative workplace that values continuous improvement, professional development, and excellence in service delivery. IT professionals joining the university will have opportunities to work on meaningful technology initiatives while supporting Qatar’s vision for knowledge-based economic growth.

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