Exciting Customer Service Roles Jobs in Dubai 2026 | Apply Now

Start your aviation career with Emirates Group in Dubai. Discover exciting Customer Service opportunities in Emirates Airport Services, dnata, Marhaba, and the Contact Centre. Enjoy competitive pay, world-class training, travel benefits, flexible work options, and outstanding career development in one of the world’s leading aviation organizations.

Customer Service Roles Jobs In Dubai

Job Details

Customer Service Roles Jobs In Dubai, UAE

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Job Description

Customer Service Roles Jobs In Dubai

If you enjoy meeting new people, solving problems, and delivering excellent customer service, this is an exciting opportunity to join one of the world’s leading aviation organizations. The Emirates Group, which includes Emirates Airline, dnata, and Marhaba, is hiring Customer Service professionals for several departments in Dubai.

Whether you prefer helping passengers at the airport or assisting customers through the contact centre, you’ll become part of a multicultural team that serves millions of travelers from around the world. The company provides professional training, ongoing career development, and opportunities to grow within different business units.

As a Customer Service professional, you will play an important role in ensuring passengers receive outstanding support throughout their journey. Depending on your skills and business requirements, you may be assigned to one of several customer service teams, including:

• Emirates Airport Services
• dnata Airport Services
• Marhaba Services
• Emirates Contact Centre

Before starting your role, you’ll complete a comprehensive training program covering customer service, company systems, airport operations, and communication skills. This training helps prepare you to confidently handle real-life customer situations while maintaining the high standards that Emirates is known for.

Available Positions

Customer Service Roles Jobs In Dubai

1. Airport Customer Service Agent (Emirates & dnata)

As an Airport Customer Service Agent, you’ll be one of the first people passengers meet when arriving at Dubai International Airport.

Your responsibilities may include:

• Assisting passengers during check-in
• Verifying travel documents
• Issuing boarding passes
• Helping with boarding procedures
• Guiding connecting passengers
• Supporting baggage-related inquiries
• Assisting families travelling with children
• Helping elderly passengers and travelers requiring special assistance
• Supporting unaccompanied minors
• Providing information about flights and airport services
• Maintaining smooth passenger flow throughout the airport

This role is ideal for people who enjoy working in a busy environment where every day brings new challenges.

2. Marhaba Service Agent

Marhaba is well known for providing premium airport assistance to travelers.

In this position, you’ll help passengers enjoy a smooth airport experience by providing personalized assistance from arrival until departure.

Daily responsibilities include:

• Greeting passengers
• Escorting guests through airport formalities
• Assisting with immigration procedures
• Supporting VIP travelers
• Helping families and elderly passengers
• Assisting passengers with reduced mobility
• Coordinating baggage services
• Providing information and guidance throughout the airport

This role requires patience, professionalism, and a genuine passion for helping people.

3. Customer Sales & Service Consultant (Contact Centre)

If you prefer office-based customer service, the Contact Centre offers an excellent opportunity.

You’ll assist customers before, during, and after their journey using multiple communication channels including phone calls, email, and digital messaging.

Your responsibilities include:

• Answering customer enquiries
• Booking and modifying flight reservations
• Explaining Emirates products and services
• Resolving customer concerns
• Processing travel requests
• Assisting with ticket changes
• Promoting additional services when appropriate
• Maintaining accurate customer records
• Providing professional support throughout every interaction

This role combines customer service with communication and sales skills while offering excellent opportunities for career growth.

Training Provided

Every successful candidate receives professional training before beginning work.

Training includes:

• Customer service excellence
• Emirates operating systems
• Airport procedures
• Communication techniques
• Problem-solving skills
• Safety and security awareness
• Company policies
• Product knowledge

No matter which department you join, you’ll receive the support needed to perform confidently in your role.

Qualification

Required Education

To qualify for these positions, applicants should have:

• High School or A-Level qualification

Required Experience

Experience using Microsoft Word, Excel, and email

Required Skills And Abilities

Excellent spoken and written English

Strong communication skills

Friendly and professional attitude

Passion for helping customers

 Good teamwork skills

Ability to work under pressure

Basic computer knowledge

Willingness to work rotating shifts, weekends, and public holidays

Willingness to wear the company uniform for airport-based roles

Speaking an additional language is considered an advantage.

Excellent customer service

Professional communication

Active listening

Problem-solving ability

Positive attitude

Attention to detail

Time management

Adaptability

Cultural awareness

Teamwork

Confidence working in a fast-paced environment

Benefits Provided

Working with the Emirates Group comes with a wide range of benefits, including:

• Competitive tax-free salary
• Discounted Emirates flights
• Travel benefits for eligible family members
• Hotel and travel discounts worldwide
• Comprehensive training
• Career development opportunities
• International working environment
• Paid annual leave
• Health and medical benefits
• Employee recognition programs
• Opportunities for internal promotions
• Flexible full-time and part-time positions

Why Join Us?

Joining the Emirates Group means becoming part of one of the most recognized aviation organizations in the world. Every day, you’ll interact with people from different cultures while helping create memorable travel experiences. Whether you’re welcoming passengers at Dubai International Airport or supporting customers through the Contact Centre, your work will directly contribute to maintaining the world-class service standards that Emirates is known for.

If you’re looking for a stable career, excellent employee benefits, professional training, and opportunities to grow within a global company, this could be the perfect opportunity to begin or advance your career in aviation.

How To Apply

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