Best Product Support Associate Jobs in Denmark 2026 | Apply Now
Product Support Associate Jobs in Denmark are now hiring. Join leading companies to provide product support, resolve customer inquiries, troubleshoot technical issues, collaborate with internal teams, improve customer satisfaction, and build a successful support career. Apply online today through Joblees.com.
Product Support Associate Jobs in Denmark
Job Details
| Job Title | Product Support Associate |
| Company | Teton |
| Location | Copenhagen, Capital Region of Denmark, Denmark |
| Employment Type | Full-Time |
| Department | Product Support |
| Shift | 8 Hours per Day |
| Schedule | 5 Days per Week |
| Weekend Work | Alternate Weekends |
| Experience Required | 1–2 Years |
| Industry | Healthcare Technology / SaaS |
| Work Environment | International Team |
| Hiring Openings | 2 Positions |
Product Support Associate Jobs in Denmark, Europe
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Job Description
As a Product Support Associate, you will become the first point of contact for customers needing technical assistance. Your primary responsibility will be to monitor support channels, respond quickly to customer requests, investigate common technical issues, and ensure every support ticket reaches the appropriate team when additional expertise is needed.
You will work closely with Customer Success, Engineering, Product, and Deployment teams to ensure customers receive timely and accurate assistance. Daily tasks include reviewing incoming support requests, checking hardware connectivity, validating installations, monitoring devices, documenting technical issues, and escalating complex cases with complete information.
The role follows a structured support process while also allowing employees to suggest improvements that make customer support more efficient. Since the company provides global coverage, you will work scheduled shifts and participate in rotating weekend support.
Key Responsibilities
The Product Support Associate will:
- Respond to customer support requests through assigned channels.
- Investigate technical issues using company procedures.
- Categorize support tickets correctly.
- Escalate software issues to Engineering when necessary.
- Assist deployment teams with installation validation.
- Monitor online and offline device status.
- Report hardware problems according to company guidelines.
- Create detailed documentation for escalated cases.
- Maintain accurate support records.
- Coordinate with internal departments for faster issue resolution.
- Participate in rotating weekend support coverage.
- Follow company security and operational procedures.
Qualification
Required Education
Candidates should have one of the following qualifications:
- Diploma in Information Technology
- Bachelor’s Degree in Computer Science
- Degree in Information Systems
- Software Engineering qualification
- Other relevant technical education
Equivalent technical training with practical experience will also be considered.
Required Experience
Applicants should have:
- At least 1–2 years of Tier 1 IT Help Desk experience
- Experience supporting SaaS applications
- Familiarity with ticket management systems
- Experience troubleshooting software and hardware issues
- Ability to work independently during assigned shifts
- Experience following structured support procedures
Previous experience in healthcare technology or an early-stage software company is considered an advantage but is not mandatory.
Required Skills
Successful candidates should possess:
- Strong troubleshooting skills
- Excellent written English communication
- Customer service mindset
- Technical documentation skills
- Ticket management experience
- Problem-solving ability
- Time management
- Slack or similar collaboration tools
- Hardware monitoring knowledge
- Basic networking understanding
- Attention to detail
- Ability to prioritize multiple support requests
- Team collaboration skills
- Fast learning ability
- Professional attitude under pressure
Benefits Provided
Teton offers employees an opportunity to work with advanced artificial intelligence technology that is changing healthcare. Team members receive continuous learning opportunities while working with talented professionals from different countries.
Benefits include:
- Competitive salary
- Warrant participation program
- Health insurance
- Paid time off
- 401(k) plan
- Professional development opportunities
- Modern technology environment
- International team culture
- Career growth opportunities
Employees are encouraged to take ownership of their work, contribute ideas, and develop new skills as the company continues to expand globally.
Why Join Us?
Teton is an innovative healthcare technology company developing advanced artificial intelligence solutions for hospitals and care facilities. The company uses computer vision and real-time data to create a digital view of patients and their surroundings. This technology helps healthcare professionals improve documentation, monitor patient conditions, and make better decisions that support quality care.
Working at Teton means becoming part of a talented international team where learning, ownership, and continuous improvement are part of everyday work. Employees are encouraged to share ideas, solve problems independently, and contribute to the company’s long-term success.
How To Apply
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